Road Side Assistance

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Roadside assistance is a support service for Kia customers who experience a car breakdown. The service typically provides benefits such as getting the vehicle fixed on the spot, refueling, towing the vehicle to the nearest garage or a specific location, extending medical assistance and much more.

All Kia vehicles are covered under road side assistance program for 3 years from the date of sale.

Key Benefits

Kia Care Roadside Assistance


How to request assistance

In the event of a breakdown or accident, simply call Kia Care Roadside Assistance on the toll free number 1800 108 5000. Then follow the below steps to get assistance:

1.Identify your vehicle with the VIN (Chassis Number), that is available on registration certificate (or smart card) or insurance document.

2.Explain the location of your vehicle (along with nearby landmark)

3.Explain the problem you are facing with the vehicle

4.Our customer care will advise you on further course of action


• For your safety, park the vehicle on the edge of the road and turn on the warning lights

• In case you are on a highway, place the caution sign (warning triangle) provided with your vehicle approximately 3 meters (9 feet) from the vehicle facing towards the on-coming traffic

Terms & Conditions

1.The service is applicable for the basic warranty period of the vehicle.

2.The 24 X 7 Road side assistance is available up to a nearest Kia authorized dealer workshop.

3.The vehicle recovery and/or taxi arrangement service is applicable for a condition in which the vehicle has been immobilized.

4.Towing of vehicle subject to vehicle being parked in a location where towing vehicle can tow and all tires being rolling and in straight position, else the side glass may be broken to tow the vehicle, where the cost of repairing the glass will be borne by customer.

5.Cost of parts replacement is not included, unless covered under Kia Warranty.

6.Cost of repairs made to your vehicle is not included, unless it is covered under Kia Warranty.

7.Assistance to be provided as long as Vehicle has broken down on a motorable gazetted, concrete or bitumen road, If vehicle goes off-road or fallen in pit/ditch/valley, cost of special equipment for retrieving vehicle from pit/ditch/valley will be covered but any consequential damage would be customer’s liability. Any approvals for towing, in such cases, from local authorities has to be obtained by customer.

8.Vehicle will not be towed in case of involvement of police.