FAQ

Please contact our Kia Care Centre in one of the following ways:

  • Toll Free Number — 1800-108 -5000
  • Email — kiacare@kiamotorsindia.in
  • Kia Link one click SOS button
  • Visit Contact Us page and share your query

Service appointment can be made by one of the following ways:

  • Kia Link : Use the mobile application to make service appointment
  • Kia Website : Visit the Service booking section to make an appointment
  • Direct Call : Customer can directly call the Kia authorized service centre and make an appointment basis availability

Please go to our Dealer Locator page and browse for your nearest Kia workshop

Every Kia model has a recommended service interval for maintenance. Please refer to owner's manual for the recommended service interval

Kia link is a mobile application for Kia customers giving service information & assistance desired for service. This smart phone application will enable user to

  • Access the vehicle history
  • Book an appointment on a convenient time slot
  • Provides real time update on Service process tracking
  • Additional job approval
  • Digital payment
With an introduction of on-board diagnostic module, Kia customer will have information on driving pattern, driving history and trouble code detection. Kia Link app can be downloaded from Google Play Store & iPhone App store. For more information please visit Kia Link page

Scratch Care is an introductory program launched by Kia for its customers to take care of the 1st scratch that hurts. Under this program all Kia models that are retailed basis table below are covered for repair of 1 Scratch free of cost. The program is restricted to repair of 1 scratch per 1 car in an ownership period of 12 months from the date of sale with maximum scratch length of up to 15 cms for Seltos and 30 cms for Carnival respectively.Terms & Conditions apply, for more information please visit you nearest Kia dealer

Model Date of Sale Range Maximum scratch length coverage Applicability
Kia Seltos Up to 31st December 2019 15 cms 1 scratch (without dent) per 1 car in an ownership period of 12 months from the date of sale
Kia Carnival Up to 31st August 2020 30 cms

We recommend that all your service and warranty repairs should be performed by Kia dealers where trained technicians know your Kia best and only use Kia Genuine Parts for repairs

For transparency & better awareness for Kia customers, Service Cost Calculator has been developed. Please use Cost Calculator to calculate indicative cost for the recommended service along with other details. For exact information please visit your nearest Kia dealer

Yes, all Kia vehicles are covered under road side assistance program for 3 years from the date of sale. Kia Roadside Assistance is a 24 X 7 emergency support provided in any event of breakdown or road accident of your Kia vehicle. For more information please visit Road Side Assistance page

First 3 services scheduled up to 1 year or 10,000 Kms are Free Services, please refer Owner's manual for more details. In Free Service, the labour cost for doing periodic maintenance is free while the cost of oil consumable, parts and other jobs requested by customer (but not covered in the periodic maintenance schedule) are chargeable at actual during the Free service period.

Not a problem, you can download a copy at Owner's Manual page

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